Stakeholder Relationship Management

By Steve Fullmer

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Video Courses > Project Management (PMP) Certification Video Course

Course Introduction

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PMP Project Management Course Introduction
3:09

Using the Video Workbook
4:23

DOWNLOAD VIDEO WORKBOOK

Module 1 - Project Management Framework

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Module 1 Introduction
0:50

PMBOK and the Agile Methodology
2:44

Course Objectives
2:08

Certification Options
4:45

Project Management Framework
2:16

PMI Membership
4:38

Project Management PMI Certifications
5:13

PMP Examination
5:12

The Value of PMI-PMP Certification
2:51

CAPM Certification
2:17

PMI Talent Triangle
2:42

PMP Vocabulary and Relationships
5:57

Project Governance
3:03

Project Management Office (PMO)
5:35

Role of the Project Manager
3:47

Management vs Leadership
2:02

Project Manager Selection Criteria
5:27

Interpersonal Skills
7:44

PMBOK Guide 6th Edition
8:40

PMBOK Knowledge Area Mapping (5 Process Groups)
8:08

Learning by Association (IPECC)
5:45

Process Group Interaction
6:49

Project Management Process Group Interaction - Part 1
7:35

Project Management Process Group Interaction - Part 2
2:55

Knowledge Areas
4:55

ITTO
4:39

Tailoring
1:54

Project Life Cycle
5:43

Needs vs Wants
6:46

Project Objective
2:46

Impact of Changes Over Time
5:56

Project Management Purpose
7:15

Change Intelligence
6:43

Project Management Purpose - Organize the Chaos of Change
2:23

PMP - Homework
3:40

Module 1: Launch Quiz

Module 1: Question 3 Solution
2:26

Module 1: Question 4 Solution
1:15

Module 1: Question 5 Solution
2:12

Module 1: Question 8 Solution
2:20

Module 2 - Project Stakeholder Management

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Module 2 Introduction
0:50

Project Stakeholder Management
4:45

Identify Stakeholders
3:34

Stakeholder Relationship Management
5:03

Identify Stakeholders - Inputs - Tools - Outputs
5:55

Identify Stakeholders - Tools and Techniques
3:44

Stakeholders
5:57

Stakeholder Relationship Goal
6:00

Stakeholder Analysis
3:48

Salience Model
4:26

Stakeholder Register
4:04

Core Project Team
3:43

Plan Stakeholder Engagement
2:03

Plan Stakeholder Engagement - Tools
3:23

Stakeholder Engagement Plan
2:18

Stakeholder Engagement Assessment Matrix
4:51

Manage Stakeholder Engagement
3:25

Stakeholder Engagement Tools and Techniques
4:09

Managing Stakeholder Engagement - Key Points
3:44

Administrative Guidelines
3:51

Stakeholder Engagement - Monitor and Control
2:18

Monitor Stakeholder Engagement
3:38

Module 2: Launch Quiz

Module 2: Question 3 Solution
1:30

Module 2: Question 5 Solution
3:15

Module 2: Question 6 Solution
2:37

Module 2: Question 10 Solution
3:21

Module 3 - Project Life Cycle

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Module 3 Introduction
1:00

Project Processes and Initiation
2:53

The Triple Constraint: Scope, Cost, Schedule - Quality
5:03

The Triple Constraint - Elaboration
4:40

Different Approaches to the Project Life Cycle
5:13

Adaptive Project Life Cycle
4:56

Predictive Life Cycle in Detail
4:46

Incremental and Iterative Project Life Cycle
4:23

Adaptive Agile Life Cycle
4:20

Agile Manifesto
5:34

Agile Terminology
9:40

Agile - User Stories
6:34

Agile - Burn Down and Burn Up
3:28

Scaled Agile
6:08

Agile Considerations
3:37

Product Life Cycle and Costs
7:04

Product or System Life Cycle Costs
5:44

Business Analysis Cycle
4:51

Predictive and Adaptive Requirements Cycles
3:46

Project Plan Evolution
2:26

Develop Project Charter - Overview
5:19

Vocabulary Moment - EEF and OPA
5:34

Develop Project Charter - Tools and Techniques
4:48

Purpose of the Project Charter
5:43

Develop Project Management Plan
7:19

Group Decision Making Techniques
7:39

Plan Scope Management
3:50

Collect Requirements - Overview
3:04

Collect Requirements - Tools and Techniques
3:54

Collect Requirements - Outputs
5:44

Project Objectives
4:15

Group Creativity Techniques
5:34

Facilitated Workshops
5:38

Prototyping
6:18

Define Requirements
2:38

Requirement Prioritization
6:35

Traceability Matrix
2:42

Categorizing Requirements
2:38

Case Study
2:30

Module 3: Launch Quiz

Module 3: Question 4 Solution
3:00

Module 3: Question 5 Solution
3:22

Module 3: Question 6 Solution
2:12

Module 3: Question 10 Solution
2:00

Module 4 - Project Resource Management

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Module 4 Introduction
1:21

Module 4 Overview
2:51

Planning Resource Management
4:06

Project Resources
2:19

Responsibility Assignment Matrix
6:03

RACI
3:17

Organizational Structures
6:08

Organizational Structures - Functional, Matrix and Projectized
4:30

Functional Organizational Structure
5:28

Projectized Organizational Structure
7:53

Matrix Organizational Structures
4:58

Functional to Projectized Continuum
4:13

Relative Authority of the PM
2:02

Forms of Power
2:30

Team Charter
2:16

Estimate Activity Resources
3:54

Estimating Methods
5:47

Analogous Estimating Technique
4:01

(PERT) Three-Point Estimates
5:37

Three-Point Estimates Part 2
5:23

Estimating Project Time/Schedule
5:09

Estimating Project Costs
6:12

Resource Breakdown Structure
4:02

Acquire Resources
5:32

Multi-Criteria Decision Analysis
5:29

Virtual Teams
6:25

Develop Team
2:18

History of Psychology - Part 1
6:32

History of Psychology - Part 2
8:21

Maslow's Hierarchy of Needs
6:00

McGregor's Theory X and Theory Y
4:02

Herzberg's Motivator Hygiene Theory
6:01

Five Stages of Team Development
3:08

Team-Building Activities
3:12

Reward and Recognition Systems
3:48

Training
3:56

Team Performance Assessments
3:57

Conflict Management
5:24

Blake-Mouton Conflict Approaches
6:57

Managerial and Leadership Styles
6:02

Manage Teams
5:28

History of Modern Psychology
5:11

Emotional Intelligence
3:43

Control Resources - Tools and Techniques
4:36

Problem Solving
3:06

Case Study
1:22

Module 4: Launch Quiz

Module 4: Question 3 Solution
2:30

Module 4: Question 5 Solution
4:01

Module 4: Question 8 Solution
2:58

Module 4: Question 10 Solution
1:45

Module 5 - Project Scope Management

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Module 5 Introduction
0:58

Planning the Scope
2:37

Project Scope Management
1:17

Lessons of Poor Planning
4:40

Project Planning
4:18

Define Scope
3:49

Scope Statement
5:53

Scope Statement Example
9:20

Interpersonal and Team Skills
6:06

Product Analysis
4:21

Create Work Breakdown Structure (WBS)
3:23

WBS - Graphical
3:30

WBS - Hierarchical
4:48

WBS - Decomposition
8:03

Code of Accounts and Control Account
4:09

Project Scope - Conclusion
4:20

Activity 5.1 - WBS for Office Relocation Project
4:50

Activity 5.1 - Walk Through
6:37

Module 5 Case Study
0:47

Module 5: Launch Quiz

Module 5 Question 1 Solution
2:52

Module 5 Question 3 Solution
2:21

Module 5 Question 7 Solution
2:23

Module 5 Question 9 Solution
3:57

Module 6 - Project Schedule Management

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Module 6 Introduction
1:09

Schedule Development and Control
3:52

Project Schedule Management
3:55

Project Schedule Management - Inputs, Tools and Outputs
2:23

Define Activities
4:37

What is an Activity?
4:19

Activity List Examples
4:32

Activity Attributes
4:58

Milestone List
4:13

Schedule Terminology
4:57

Schedule Types - Part 1
8:07

Schedule Types - Part 2
3:29

Arrow Diagramming Method
6:21

Precedence Diagramming Method (PDM)
4:51

Schedule Network Diagrams
4:15

Sequence Activities
4:04

Activity Dependency Determination
2:23

Precedence Relationships - Introduction
3:53

Finish-to-Start (FS) Example
4:49

Precedence Relationships - Start-to-Finish (SF)
5:49

Precedence Relationships: F-S, F-F, S-S
4:47

Start-to-Start (SS) Example
3:02

Lag
4:48

SS Example with Lag
6:29

Lead Example
1:54

Activity 6.1 - Plan Ski Trip (Part A)
3:22

Activity 6.1 - Plan Ski Trip
2:23

Estimate Activity Resources
2:30

Activity Duration Estimates
1:56

Simulation Using @RISK
3:22

Activity 6.2 PERT Three-Point Estimating
2:10

Activity 6.2 PERT Three-Point Estimating - Walk Through
2:12

Reserve Analysis
1:54

Develop Schedule
6:14

Schedule Network Analysis
6:44

Critical Path
5:43

Identifying the Critical Path
2:50

Network Analysis Example - Forward Pass
4:51

Network Analysis Example - Forward Pass - Part 2
3:09

Network Analysis Example -Backward Pass
3:43

Network Analysis Example -Backward Pass - Part 2
4:25

Lazy Project Example
9:08

Lazy Project Example - Part 2
6:10

Float
6:42

Float - Part 2
3:43

Total Float and Free Float
5:00

Total Float and Free Float - Part 2
4:56

Alternative CPM Calculations
5:15

Alternative CPM Calculations - Part 2
2:41

Microsoft Project - Office Relocation
4:58

Office Relocation - PDM
2:27

Agile Schedule Approaches
3:40

Control the Schedule
5:03

Resource Optimization
6:01

Crashing - Crash Table
4:35

Crashing - Crash Table - Part 2
4:33

Schedule Baseline
2:29

Activity 6.3 Plan Ski Trip Revisited
1:58

Activity 6.3 - Answer
2:39

Module 6: Launch Quiz

Module 6 Question 1 Solution
3:06

Module 6 Question 2 Solution
2:03

Module 6 Question 4 Solution
2:37

Module 6 Question 5 Solution
2:33

Module 6 Question 6 Solution
1:55

Module 7 - Project Costs Management

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Module 7 Introduction
1:13

Project Costs
3:45

Project Costs - Planning, Estimating and Budget
2:31

Plan Cost Management
5:19

Estimate Costs
3:20

Project Budget Components
7:13

Baseline, Expenditures and Funding
6:54

Cost Estimating - Procurement
5:08

Activity 7.1 Develop Cost Estimates
6:29

Activity 7.1 Develop Cost Estimates (Solution)
2:23

Determine Budget
6:14

Activity 7.2 Cost Baseline
7:15

Activity 7.2 Cost Baseline (Solution)
6:20

Contingency Reverse Analysis
4:03

Revisit: Crashing the Schedule
3:52

Calculated Crash Costs Per Week
4:45

Calculated Crash Costs Per Week - Part 2
5:46

Which Activities Should Be Crashed?
5:50

Completed Crash Plot
2:09

Cash Considerations
3:59

Module 7: Launch Quiz

Module 7 Question 2 Solution
3:57

Module 7 Question 3 Solution
3:11

Module 7 Question 6 Solution
4:09

Module 7 Question 8 Solution
3:28

Module 7 Question 9 Solution
3:40

Module 8 - Earned Value Management

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Module 8 Introduction
1:08

Earned Value Management (EVM) - Introduction
2:11

Earned Value Management (EVM) - Inputs, Tools and Outputs
4:27

Earned Value Management (EVM) - Evolution
6:01

Earned Value Management (EVM) - Equations
0:49

EVM - Three Variables
5:50

Earned Value Equation In-Depth
4:46

EVM Formulas
3:16

EVM Formulas - Part 2
5:20

EVM - Cost Performance Index (CPI)
5:23

EVM - Schedule Performance Index (SPI)
4:01

EVM - Estimate at Completion (EAC)
3:34

EVM - Example (Story)
4:00

EVM - Estimate at Completion (EAC) Concept
5:15

Forecasting: Estimate at Completion (EAC) Formulas
3:38

EAC - Impact of Cost Changes
3:29

EAC - Typical Variances
5:02

EAC - Solving for the Unknown Equation Variants
6:04

Earned Value Management - Diagram
2:45

Variance at Completion
1:56

To-Complete Performance Index (TCPI) Concept / Story
7:47

To-Complete Performance Index (TCPI)
3:35

To-Complete Performance Index (TCPI) Example
2:38

Agile Considerations
3:45

Controlling Costs Summary
2:56

Activity 8.1 Earned Value Exercise
3:26

Activity 8.1 Earned Value Exercise Solution
4:24

Activity 8.2 Understanding Earned Value
2:13

Activity 8.2 Understanding Earned Value Solution
3:48

EVM versus Line Item Budgets
2:12

Variance Analysis
1:19

Variance Analysis Solution
2:04

Module 8: Launch Quiz

Module 8 Question 2 Solution
1:54

Module 8 Question 5 Solution
1:41

Module 8 Question 7 Solution
1:58

Module 8 Question 9 Solution
3:48

Module 8 Question 10 Solution
2:12

Module 9 - Project Quality Management

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Module 9 Introduction
1:15

Project Quality Management
7:04

Quality
5:21

Quality Metrics
4:55

Benchmarking
2:57

Standards and Regulations
4:59

Cost of Quality (COQ)
5:19

TQM Characteristics
3:50

Quality Hall of Fame
5:40

Flowcharts (Data Representation)
6:30

Mind Mapping
3:35

Pareto Diagrams
1:48

Manage Quality
2:37

Checksheets and Checklists
1:17

Quality Management Control Tools
4:52

Affinity Diagram
4:37

Quality Audit
6:40

Design for X
2:52

Quality Improvement: W. Edwards Deming
2:35

Quality Improvement: Six Sigma
3:24

Control Quality
2:13

Statistical Sampling
4:23

Control Charts
6:30

Module 9: Launch Quiz

Module 9 Question 3 Solution
1:45

Module 9 Question 4 Solution
2:10

Module 9 Question 5 Solution
1:52

Module 9 Question 8 Solution
2:25

Module 10 - Project Communications Management

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Module 10 Introduction
1:02

Project Communications Management
6:58

Plan Communications Management
5:13

Communications Management Plan
3:08

Communications and Technology - Introduction
8:04

Communications Technology - Forecasting Reports
6:21

Communications Requirements Analysis
7:40

Communications Models
5:35

Cross Culture Communication Model
6:56

THINK
2:30

Written Communications
2:51

Distribute Project Information
6:38

Communication Methods
4:05

Manage Communications
4:54

Interpersonal Skills
7:37

OPA Updates
3:04

Monitor Communications
2:23

Reporting Performance
2:59

Module 10: Launch Quiz

Module 10 Question 2 Solution
3:17

Module 10 Question 3 Solution
1:43

Module 10 Question 6 Solution
2:52

Module 10 Question 8 Solution
2:50

Module 10 Question 10 Solution
2:37

Module 11 - Project Risk Management

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Module 11 Introduction
1:07

Project Risk Management
4:56

Plan Risk Management
1:58

Risk
2:10

Risk Continuum
5:04

Risk Continuum Part 2
3:57

Probability Scale
2:55

Levels of Uncertainty
2:34

Levels of Uncertainty Part 2
3:07

Risk Attitude Themes
5:30

Supporting Documents
4:21

Risk Breakdown Structure
2:54

Risk Distribution
6:16

Impact Scales
3:59

Identify Risk
5:23

Identify Risk - Tools and Techniques
3:13

Prompt Lists
4:04

Risk Register
6:10

Titanic Risks and Lessons Learned
4:52

Perform Qualitative Risk Analysis
4:22

Risk (Probability and Impact) Matrix
6:04

Bubble Chart
3:08

Qualitative Risk Analysis Example
1:57

Perform Quantitative Risk Analysis
3:07

Risk Gathering and Analysis
4:03

Tornado Diagram
2:51

Decision Tree Analysis
2:18

Decision Tree Analysis Part 2
4:48

Decision Tree Example
8:43

Activity 11.3 Decision Trees
3:07

Activity 11.3 Decision Trees - Answers
4:42

Influence Diagrams
3:29

Plan Risk Responses
2:34

Risk Response to Threats
5:10

Risk Acceptance
5:11

Implement Risk Response
4:08

Survival Exercise
6:49

Module 11: Launch Quiz

Module 11 Question 5 Solution
1:06

Module 11 Question 6 Solution
2:52

Module 11 Question 9 Solution
2:37

Module 11 Question 10 Solution
4:41

Module 12 - Product Procurement Management

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Module 12 Introduction
1:37

Product Procurement
4:19

Plan Procurement Management - Story
7:08

Plan Procurement Management - Inputs, Tools and Techniques
5:03

Plan Procurement Management - Plan
5:10

Procurement Delivery Types
7:16

Data Analysis
8:18

Contract Types
6:35

Types of Procurement Documents
7:30

Types of Procurement Documents Part 2
5:22

Procurement Statement of Work
6:51

Conduct Procurements
3:24

Bidder Conferences
5:24

Proposal Evaluation Techniques
7:34

Control Procurements
4:35

Claims/Contract Administrator
2:06

Contract Change Requests
7:25

Administer a Contract
2:19

Procurement Audits
1:03

Closed Procurements - An Output
2:06

Contract Completion
2:50

Case Study
0:38

Integrate the Project Plans
3:40

Module 12: Launch Quiz

Module 12 Question 2 Solution
3:25

Module 12 Question 6 Solution
2:11

Module 12 Question 7 Solution
3:49

Module 12 Question 10 Solution
4:55

Module 13 - Direct and Manage Product Work

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Module 13 Introduction
1:23

Direct and Manage Project Work
3:15

Completing Deliverables
3:35

Project Management Information System (PMIS)
1:11

Work Performance Data
2:33

Effective Staff Meetings
3:59

Manage Project Knowledge
3:30

Knowledge Management
1:22

Information Management
1:44

Monitor and Control Project Work
3:15

Perform Integrated Change Control
3:15

Change Requests
4:07

Integrated Change Control
6:34

Configuration Control vs Change Control
1:26

Control Scope
4:10

Control Scope Part 2
4:08

Module 13: Launch Quiz

Module 13 Question 1 Solution
2:08

Module 13 Question 4 Solution
2:37

Module 13 Question 9 Solution
2:22

Module 13 Question 10 Solution
2:10

Module 14 - Closing the Project

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Module 14 Introduction
1:04

Closeout or Formal Closing
2:54

Close a Project or Phase
2:34

Administrative Closure
4:10

Closeout a Project
6:28

Project Cancelation
3:16

Module 14: Launch Quiz

Module 14 Question 2 Solution
3:59

Module 14 Question 4 Solution
4:33

Module 14 Question 6 Solution
3:14

Module 14 Question 7 Solution
4:05

What's Next

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Preparing For the Exam
5:24

View Entire Course

Stakeholder Relationship Management