MS-220T00: Troubleshoot Microsoft Exchange Online (Course Retired)
By Spike Xavier
3 Days
Live Class Recording
April 19, 2023
Course Description
This course teaches you how to solve a broad range of problems that can arise in organizations using Microsoft Exchange Online. In this course, you’ll troubleshoot many aspects of Microsoft Exchange Online, including mail flow, compliance, recipient problems, and cloud/on-premises hybrid configurations.
Course Outline
Module: Troubleshoot problems with mail flow
Module: Troubleshoot message filtering in inboxes and Microsoft Defender for Office 365
Module: Troubleshoot compliance and retention issues
Module: Troubleshoot encryption, auditing, and journaling
Module: Troubleshoot desktop Outlook clients
Module: Troubleshoot issues with mobile devices
Module: Troubleshoot Exchange Online configuration issues
Module: Troubleshoot hybrid and migration issues
Course Content
Introduction
Module 1: Troubleshoot problems with mail flow
Investigate probematic messages
Troubleshoot transport rules and conditional routing
Troubleshoot DNS issues
Investigate and repair SMTP issues
Troubleshoot problems with mail flow
Module 2: Troubleshoot message filtering in inboxes and Microsoft Defender for Office 365
Troubleshoot inbox rules
Troubleshoot message attachments
investigate actions taken by Defender for Office 365
Troubleshoot spam filter policies
Troubleshoot message filtering
Module 3: Troubleshoot compliance and retention issues
Troubleshoot eDiscovery
Troubleshoot holds
Manage item deletion
Troubleshoot retention policies
Troubleshoot retention policies (Continuation after break)
Troubleshoot message records management
Troubleshoot compliance retention issues
Module 4: Troubleshoot encryption, auditing, and journaling
Diagnose encryption problems
Troubleshoot mailbox auditing
Troubleshoot journaling
Troubleshoot encryption, auditing, and journaling
Module 5: Troubleshoot desktop Outlook clients
Troubleshoot Outlook connections to Exchange
Fix Outlook authentication issues
Troubleshoot calendars
Troubleshoot desktop Outlook clients
Module 6: Troubleshoot issues with mobile devices
Troubleshoot mobile devices that access Exchange Online
Troubleshoot ActiveSync
Troubleshoot mobile device issues
Module 7: Troubleshoot Exchange Online configuration issues
Provision objects without problems
Troubleshoot recipient issues
Troubleshoot address lists and address books
Investigate organization-wide settings
Troubleshoot public folder issues
Troubleshoot Exchange Online configuration issues
Module 8: Troubleshoot hybrid and migration issues
Troubleshoot setup and mail flow in hybrid configurations
Address other hybrid configuration problems
Ensure a smooth migration
Troubleshoot hybrid and migration issues