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WIN740: Advanced Windows Troubleshooting and Support

By Mike Danseglio
5 Days
Live Class Recording
July 8, 2024
Course Description

WIN740 is a custom Interface training course that replaces the retired Microsoft Official Curriculum (MOC) course 10982: Supporting and Troubleshooting Windows 10.

Get the knowledge and skills to support Windows 10 and 11 PCs and devices in a Windows Server domain environment with this advanced troubleshooting training course. In this 5-day class you’ll benefit from an instructor with decades of experience in Windows troubleshooting, as well as extensive “break-fix” hands-on labs. You’ll gain mastery in providing escalation-tier support to Windows users and other IT staff in medium to large organizations.

Before taking this class, you must have a strong understanding of Windows 10 configuration and troubleshooting in enterprise environments. This course focuses on how to troubleshoot advanced technical issues with Windows client computers, with an emphasis on Windows 10.

Note that this is an in-depth, hands-on troubleshooting class that makes extensive use of “break-fix” labs. These labs have limited guidance and are designed to reinforce both troubleshooting skills and existing knowledge of Windows 10 features. Because of this approach, students must already be familiar with basic Windows 10 support and troubleshooting before taking this course. This course is designed to reinforce skills and knowledge required by senior technical support personnel (sometimes called Tier 2 or Tier 3, or escalation support).

Course Outline

Course Introduction and Administrative Topics

Implementing a Troubleshooting Methodology

Overview of Windows 10 and 11

Using Core Troubleshooting Tools

Troubleshooting Startup Issues

Troubleshooting BitLocker Issues

Troubleshooting Hardware and Device Driver Issues

Troubleshooting Blue Screens

Troubleshooting Network Connectivity Issues

Troubleshooting User Logon Issues

Troubleshooting Group Policy and Active Directory Issues

Troubleshooting Printing Issues

Troubleshooting Applications

Course Content
Course Introduction and Administrative Topics
Course Introduction and Administrative Topics
Implementing a Troubleshooting Methodology
Implementing a Troubleshooting Methodology
Overview of Windows 10 and 11
Overview of Windows 10 and 11
Using Core Troubleshooting Tools
Using Core Troubleshooting Tools
Troubleshooting Startup Issues
Troubleshooting Startup Issues
Troubleshooting Startup Issues (Continuation after break)
Review
Day 1 review
Troubleshooting BitLocker Issues
Troubleshooting BitLocker Issues
Troubleshooting BitLocker Issues (Continuation after break)
Troubleshooting Hardware and Device Driver Issues
Troubleshooting Hardware and Device Driver Issues
Review
Day 2 review
Troubleshooting Blue Screens
Troubleshooting Blue Screens
Troubleshooting Blue Screens (Continuation after break)
Troubleshooting Network Connectivity Issues
Troubleshooting Network Connectivity Issues
Review
Day 3 review
Troubleshooting Network Connectivity Issues
Troubleshooting Network Connectivity Issues (Continuation next day)
Troubleshooting Network Connectivity Issues (Continuation after break)
Troubleshooting User Logon Issues
Troubleshooting User Logon Issues
Troubleshooting User Logon Issues (Continuation after break)
Review
Day 4 review
Troubleshooting Group Policy and Active Directory Issues
Troubleshooting Group Policy and Active Directory Issues
Troubleshooting Printing Issues
Troubleshooting Printing Issues
Troubleshooting Printing Issues (Continuation after break)
Troubleshooting Applications
Troubleshooting Applications
Additional hardware discussions
Additional hardware discussions