Course:

Course Description

Troubleshooting Cisco Unified Communications (TVOICE) v8.0 prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, mid-market, and commercial deployments in single-site and multi-site environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.

The version of the authorized course material is 8.0, but SLI is using 9.X in our labs.

Outline

Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions

Lesson 1: Identifying Cisco Unified Communications Deployments
Lesson 2: Using Troubleshooting Methodology
Lesson 3: Using Troubleshooting and Monitoring Tools

Module 2: Cisco Unified Communications Manager Troubleshooting

Lesson 1: Troubleshooting Common Gateway and Endpoint Registration Issues
Lesson 2: Troubleshooting Cisco Unified Communications Manager Availability Issues
Lesson 3: Troubleshooting Database Replication Issues
Lesson 4: Troubleshooting LDAP Integration Issues

Module 3: Troubleshooting Call Setup Issues

Lesson 1: Examining Call Setup Issues and Causes
Lesson 2: Troubleshooting On-Premises Single-Site Calling Issues
Lesson 3: Troubleshooting On-Net Multisite Calling Issues
Lesson 4: Troubleshooting Off-Net Calling Issues

Module 4: SAF and CCD Issues

Lesson 1: Troubleshooting SAF
Lesson 2: Troubleshooting CCD

Module 5: Troubleshooting Cisco Unified Communications Manager Features and Application Issues

Lesson 1: Troubleshooting Device Mobility Issues
Lesson 2: Troubleshooting Cisco Extension Mobility Issues
Lesson 3: Troubleshooting Cisco Unified Mobility Issues
Lesson 4: Troubleshooting Cisco Unified Communications Manager Native Presence Issues

Module 6: Voice Quality and Media Resources Issues

Lesson 1: Troubleshooting MOH Issues
Lesson 2: Troubleshooting MTP Issues
Lesson 3: Troubleshooting Issues with Conferences
Lesson 4: Troubleshooting Transcoder Issues
Lesson 5: Troubleshooting Issues with RSVP Agents
Lesson 6: Troubleshooting Voice Quality Issues

Labs:

Lab 2-1: Troubleshooting Gateway and Endpoint Registration Issues
Lab 2-2: Troubleshooting LDAP Integration Issues
Lab 3-1: Troubleshooting On-Net Single-Site Calling Issues
Lab 3-2: Troubleshooting On-Net Multisite Calling Issues
Lab 3-3: Troubleshooting Off-Net Calling Issues
Lab 3-4: Troubleshooting Globalized Call-Routing Issues
Lab 4-1: Troubleshooting SAF Client and Forwarder Issues
Lab 5-1: Troubleshooting Device Mobility Issues
Lab 5-2: Troubleshooting Cisco Extension Mobility Issues
Lab 5-3: Troubleshooting Cisco Unified Mobility Issues
Lab 5-4: Troubleshooting Cisco Unified Communications Manager Native Presence Issues
Lab 6-1: Troubleshooting MOH Issues
Lab 6-2: Troubleshooting Transcoder Issues
Lab 6-3: Troubleshooting Issues with RSVP Agents

Audience

This course is designed for Network Administrators, Network Engineers, Systems Engineers and anyone working towards CCNA Voice Certification

Prerequisites

To fully benefit from this course, students should have the following prerequisite skills and knowledge:

Working knowledge of converged voice and data networks
Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways
Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in single-site and multi-site environments
Knowledge gained from attending authorized prerequisite Cisco courses: IICND 1 & ICND 2 or CCNA Bootcamp, and ICOMM, CVOICE, CIPT 1, and CIPT 2.

What You Will Learn

After completing this course, students will be able to...

Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager
Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown
Solve the common issues of an SAF-enabled network and CCD
Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications
Troubleshoot voice quality issues and issues that are related to media resources

TVOICE: Troubleshooting Cisco Unified Communications