Course:

Course Description

In today’s dynamically changing business environment projects are initiated under tighter budgetary, resource and time constraints more than ever before. This seminar focuses on the core project stakeholder and communication management skills, as presented in the PMBOK^® Guide, 6^th Edition, that are required to manage a project. The program will provide the attendees with proven “real life” tools and techniques, and put into context through various exercises and scenarios and case studies.

The approach will be facilitative with a combination of theory and hands on practice with important stakeholder and communications management theories and tools.

Outline

This seminar provides participants with a process that introduces them to project stakeholder and communications management as presented in the PMBOK^® Guide, 6^th Edition. Specifically they will learn:

Introduction

Project Management Knowledge Areas
Project Management Plan
Challenges to Effective Stakeholder Management
The Audiences

Project Stakeholder Management Processes

The Purpose of Stakeholder Management
Project Stakeholder Management Processes
Who Are Your Stakeholders ?

The Identify Stakeholders Process

Purpose of the Identify Stakeholders Process
Where Are We Now?
Identify Stakeholders Process Table
- Input, Tools & Techniques
- Outputs
Stakeholder Register
Power/Interest Grid
Class Discussion
Exercise – Prepare a stakeholder register

Plan Stakeholder Management Process

Purpose of Planning Stakeholder Management
Process Overview
- Inputs, Tools & Techniques
- Outputs
Stakeholder Management Plan

Manage Stakeholder Engagement Process

Purpose of the Manage Stakeholder Engagement Process
Process Overview
- Inputs, Tools & Techniques
- Outputs
Knowing Your Stakeholders
- Cultural Considerations
- Diversity
- Virtual Teams

Control Stakeholder Engagement Process

Purpose of the Control Stakeholder Engagement Process
Process Overview
- Inputs, Tools & Techniques
- Outputs
Exercise – Sensitive Conversations
Class Discussion

Introduction To Project Communications Management

Project Communications Management
PMBOK^® Guide Processes
Challenges of Project Communications Management
Class Discussion

Project Communications Processes

Project Communications Processes
Dimensions of Communication
Important Communication Skills
Where Does Meaning Come From?

Plan Communications Management

Plan Communications Management
Where Are We Now?
Plan Communications Management Process Overview
- Inputs
- Tools and Techniques
- Sender-Receiver Models of Communications
- Outputs
Communications Management Chart
Exercise – Create a Communications Planning Matrix for a project

Manage Communications

Manage Communications Process Purpose
Where Are We Now?
Manage Communications Process Overview
- Inputs
- Tools & Techniques
- Outputs
Exercise – Active Listening
Emotional Intelligence (EQ)

Control Communications

Control Communications
Where Are We Now?
Control Communications Process Overview
- Inputs
- Tools & Techniques
- Outputs

Class Closeout

Audience

This course is intended for both project team members and project managers wishing to gain a fluent working knowledge of commonly accepted best practices for planning managing stakeholder expectations and for implementing project communications. Team members and managers looking to improve their skills at managing stakeholders and communications skills, looking to improve their understanding of how proactive stakeholder management can foster project success should take this course. Students on a track to take the PMP examination should take this course.

Project Stakeholder & Communications Management Training Course

PMCOM300