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This class date is Guaranteed to Run and will not change.This course is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.
The course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.
Students will also receive an exam voucher with this course. The exam is a total 40 multiple choice questions and you will have 90 minutes to complete it. You must get at least 28 questions correct in order to pass. The exam is administered by PeopleCert and can be scheduled on any date after completion of the course. Students will also attain 18 professional development units (PDUs) for Project Managers.
ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Key Concepts of DPI
- Where does DPI start?
- How does DPI get it done?
- Where does DPI start?
- What do direction, planning, improvement do?
- How is value related to risk, costs, and outcomes?
Understanding ‘scope’ and applying DPI
- Strategic planning and scope
- Effective policies, controls, and guidelines
- Decision-making authority
The role of governance, risk, and compliance (GRC) and the service value system
- Risk management and DPI
- Governance and DPI
- Compliance
Continual improvement
- Continual improvement – the basics and in-depth
- Continual improvement model
Organizational Change Management (OCM) and Communication
- What is OCM? What can we expect from OCM activities?
- Communication principles
- Stakeholder management
Measurement and reporting in DPI
- Purpose and key terms of measurement and reporting
- Types of measurements
- Planning and evaluation model
- Success factors and KPIs
DPI values streams and practices
- Value streams and practices: relationships and differences
- Value stream mapping
- Optimizing workflow
- Institutionalizing change
This course is for managers of all levels involved in shaping direction and strategy or developing a continually improving team.
Key Concepts of DPI
Understanding ‘scope’ and applying DPI
The role of governance, risk, and compliance (GRC) and the service value
Continual improvement
Organizational Change Management (OCM) and Communication
Measurement and reporting in DPI
DPI values streams and practices