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Course:
Outline
Module 1: Supporting XenApp and XenDesktop as a Help Desk Representative
- XenApp and XenDesktop 7.x Architecture
- XenApp and XenDesktop 7.x Infrastructure
- Overview of the Help Desk
Module 2: Configuring Citrix Receiver and Using Citrix StoreFront
- Authenticating to a XenApp or XenDesktop Environment
- Understanding Citrix Receiver
- Navigating Receiver
- Troubleshooting Receiver Issues
Module 3: Researching Issues with Citrix Studio
- Delegated Administration
- Working with Machine Catalogs
- Working with Delivery Groups
- Understanding Citrix Policies
- Understanding End-User Profiles
- Troubleshooting Policies
Module 4: Printing in a XenApp and XenDesktop Environment
- Printing Concepts
- Architecture
- Default Printing Behavior
- Printer Provisioning
- Citrix Universal Print Driver and Server
- Troubleshooting Printing Issues
Module 5: Resolving Issues Using Citrix Director
- Citrix Director
- Viewing User Details
- Interacting with the End User
- Resolving End-User Issues
- Monitoring with the Director Dashboard
- Troubleshooting Director Issues
Audience
This course is intended for help desk representatives support XenApp and XenDesktop 7.x users.
Prerequisites
Before taking this course, Citrix recommends that students:
- Have an understanding of server, desktop and application virtualization concepts
- Take the free CXA-104 Citrix XenApp 7.6: Overview eLearning course
What You Will Learn
- Portal Page Customization
- Supporting XenApp and XenDesktop as a Help Desk Representative
- Configuring Citrix Receiver and Using Citrix StoreFront
- Researching Issues with Citrix Studio
- Printing in a XenApp and XenDesktop Environment
- Resolving Issues Using Citrix Director