Course:

Course Description

Are you ready to take the next step in your career by becoming a Salesforce Certified Service Cloud Consultant? Instructors will present scenarios that will help reinforce your knowledge of Service Cloud functionality by thinking through requirements and design considerations. The course provides an overview of the exam objectives to help you focus your efforts to prepare for the Salesforce Service Cloud Consultant Certification exam.

Outline

When you complete this course, you will be able to:

Review the different exam objectives and their weighting on the exam
Understand the product areas to focus on to best prepare for the exam
Discuss how to design Service Cloud solutions to meet specific business needs
Assess your exam readiness by answering practice questions

Audience

Certification Preparation for Service Cloud Consultant is designed for individuals who have experience designing Service Cloud solutions and are preparing to take the Salesforce Service Cloud Consultant Certification exam. You should have the following experience before attending this class:

Attainment and maintenance of the Salesforce Administrator Certification
Knowledge of the topics discussed in the Service Cloud Consultant

Certification Study Guide

Experience implementing Service Cloud and designing Service Cloud solutions

Prerequisites

There are no prerequisites for this course

What You Will Learn

When you complete this course, you will be able to:

Review the different exam objectives and their weighting on the exam
Understand the product areas to focus on to best prepare for the exam
Discuss how to design Service Cloud solutions to meet specific business needs
Assess your exam readiness by answering practice questions

CRT261: Certification Preparation for Salesforce Service Cloud Consultant