ITIL®5 Foundation Training Course, Certification & Exam

The ITIL® Version 5 Foundation course provides participants with a comprehensive introduction to modern digital product and service management. The course explores how organizations design, deliver, operate, and continually improve technology-enabled products and services while creating value for customers and stakeholders.

Participants will learn the core concepts of ITIL®, including value co-creation, service relationships, lifecycle management, and the ITIL® Value System, along with the Four Dimensions of Product and Service Management that enable organizations to manage services holistically.

This course goes beyond theory by incorporating real-world operational scenarios, governance perspectives, and practical implementation discussions. Participants will explore how ITIL® practices align with broader governance frameworks and how service management capabilities support digital transformation, cybersecurity resilience, and organizational trust.

By the end of the course, participants will understand the shared language of modern service management, how ITIL® practices operate in real organizations, and how these concepts support operational excellence and digital trust. The course also prepares learners for the ITIL®® Version 5 Foundation certification exam.

Mark Thomas brings more than 25 years of experience spanning Datacenter CIO, IT consulting, and board-level advisory roles. He is an internationally recognized practitioner in enterprise risk, compliance, and AI governance. Mark has designed and implemented governance programs across multiple industries and develops certification content for multiple governance and AI credentials. His AI governance work focuses on making governance operationalized, defensible, and demonstrable.

Mark’s areas of expertise include:

• AI governance, risk, and assurance (ISO/IEC 42001, NIST AI RMF)
• IT governance design and implementation (COBIT, ITIL®)
• Enterprise risk management and digital trust
• Board and executive advisory
• IT strategy and business alignment
• Certification and course content development

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved. PeopleCert DevOps™ is a trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.