Implementing, Supporting and Troubleshooting Windows XP and Applications Running on the Windows XP Operating System

An Interface Exclusive Combination Course of Microsoft Curriculum 2272, 2261, 2262

Deliverables:
Attendees receive the following items when taking this course:

• Microsoft courseware 2272 (Implementing and Supporting Microsoft® Windows® XP Professional)
• Microsoft courseware 2262 (Supporting Users Running Applications on a Microsoft® Windows® XP Operating System)
• Certificate of Achievements for
  • 2272
  • 2262

This course is to provide individuals who are new to Microsoft Windows® XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory® network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP.

Prerequisites:

• Basic experience using a Microsoft Windows Operating system such as Microsoft Windows XP
• A basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer
• Basic understanding of core operating system technologies including installation and configuration
• A basic understanding of hardware components and their functions
• A basic understanding of the major desktop components and interfaces, and their functions
• A basic understanding of TCP/IP settings
• How to use command-line utilities to manage the operating system
• A basic understanding of technologies that are available for establishing Internet connectivity

Topics covered:

• Introduction to Supporting Users
• Introduction to Desktop Application Support
• Introduction to Troubleshooting Applications
• Resolving Installation Issues
• Resolving Desktop Management Issues
• Resolving File and Folder Issues
• Resolving Hardware Issues
• Resolving Print Issues
• Resolving Network Connectivity Issues
• Supporting Microsoft Internet Explorer
• Supporting Outlook Express
• Supporting Microsoft Office
• Supporting Microsoft Outlook

At course completion:

Students will be able to: Perform and troubleshoot an attended installation of the Windows XP operating system; perform post installation configuration (user configuration, apply service packs, etc.); answer end user questions related to upgrading from a previous version of Windows; troubleshoot system startup and user logon problems; monitor and analyze system performance; monitor, manage, and troubleshoot access to files and folders; troubleshoot connecting to local and network print devices; configure and troubleshoot hardware devices and drivers; configure and troubleshoot storage devices; configure and troubleshoot display devices; troubleshoot network protocols and services; configure and troubleshoot Advanced Configuration and Power Interface (ACPI); configure and troubleshoot input and output (I/O) devices; configure support for multiple languages or multiple locations; troubleshoot security settings and local security policy; configure and troubleshoot local user and group accounts; troubleshoot the TCP/IP protocol; configure and troubleshoot Internet Connection Firewall (ICF) settings; troubleshoot name resolution issues; configure and troubleshoot remote connections; configure and troubleshoot end user systems using remote Desktop and Remote Assistance; configure and troubleshoot applications; set application compatibility settings; troubleshoot application installation problems; configure and troubleshoot e-mail account configurations; configure and troubleshoot Internet Explorer; configure and troubleshoot Outlook Express; configure the operating system to support applications; configure and troubleshoot file system access and file permission problems on multi-boot computers; resolve issues related to usability of applications; manage Microsoft Outlook® data, including configuring, importing, and exporting data, and fixing corrupted data; resolve issues related to customizing Internet Explorer; resolve issues related to customizing Outlook Express; resolve issues related to customizing the operating system; configure and troubleshooting connectivity for applications; configure application security; identify and troubleshoot problems related to security permissions; and answer end user questions related to application security settings.

Exams:

• Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
• Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System