Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0

Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 is an instructor-led training course that is presented by Cisco training partners to customers who use Cisco products. This five-day course is designed to help network professionals improve the skills and knowledge that they need to maintain their network and to diagnose and resolve network problems quickly and effectively. It also assists the network professional in preparing for Cisco CCNP® certification. This course is a component of the CCNP curriculum.

The course is designed to teach professionals who work in complex network environments the skills that they need to maintain their networks and to diagnose and resolve network problems quickly and effectively. The course will provide information about troubleshooting and maintaining particular technologies, as well as procedural and organizational aspects of the troubleshooting and maintenance process. A large part of the training will consist of practicing these skills and reinforcing the concepts by putting them to use in a controlled environment. At the end of the course, the students will have increased their skill level and developed a set of best practices that are based on their own experience and the experiences of other students and that they can take back to their organizations.

Prerequisites

• Cisco CCNA® certification
• Knowledge of and experience with the implementation and verification of enterprise routing and switching technologies as offered by the Implementing Cisco Switched Networks (SWITCH) and Implementing Cisco IP Routing (ROUTE) courses or equivalent skills and knowledge.

Audience

The primary audience for this course is as follows:

• Network professionals who want to increase their skill level at maintaining and troubleshooting complex Cisco IP networks. The typical job roles for this type of professional are network engineer, network operations center (NOC) technical support personnel, or help desk technicians.

The secondary audience for this course is as follows:

• Any individual that is involved in network maintenance and support

Course Objectives

Upon completing this course, the student will be able to meet these overall objectives:

• Plan and document the most commonly performed maintenance functions in complex enterprise networks
• Develop a troubleshooting process to identify and resolve problems in complex enterprise networks
• Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks
• Practice maintenance procedures and fault resolution in switching-based environments
• Practice maintenance procedures and fault resolution in routing-based environments
• Practice maintenance procedures and fault resolution in a secure infrastructure
• Troubleshoot and maintain integrated, complex enterprise networks

Course Outline

Module 1: Planning Maintenance for Complex Networks
o    Lesson 1: Applying Maintenance Methodologies
o    Lesson 2: Common Maintenance Processes and Procedures
o    Lesson 3: Network Maintenance Tools, Applications, and Resources

Module 2: Planning Troubleshooting Processes for Complex Enterprise Networks
o    Lesson 1: Lab 2-1 Debrief
o    Lesson 2: Applying Troubleshooting Methodologies
o    Lesson 3: Planning and Implementing Troubleshooting Procedures
o    Lesson 4: Integrating Troubleshooting into the Network Maintenance Process
 

Module 3: Maintenance and Troubleshooting Tools and Applications
o    Lesson 1: Assembling a Basic Diagnostic Toolkit Using Cisco IOS Software
o    Lesson 2: Using Specialized Maintenance and Troubleshooting Tools
o    Lesson 3: Lab 3-1 Debrief

Module 4: Maintaining and Troubleshooting Campus Switching-Based Solutions
o    Lesson 1: Troubleshooting VLANs
o    Lesson 2: Troubleshooting Spanning Tree
o    Lesson 3: Lab 4-1 Debrief
o    Lesson 4: Troubleshooting Switched Virtual Interfaces and Inter-VLAN Routing
o    Lesson 5: Troubleshooting FHRPs
o    Lesson 6: Lab 4-2 Debrief
o    Lesson 7: Troubleshooting Performance Problems on Switches
o    Lesson 8: References to Additional Campus Switching Technologies in E-Learning

Module 5: Maintaining and Troubleshooting Routing-Based Solutions
o    Lesson 1: Troubleshooting Network Layer Connectivity
o    Lesson 2: Troubleshooting EIGRP
o    Lesson 3: Lab 5-1 Debrief
o    Lesson 4: Troubleshooting OSPF
o    Lesson 5: Troubleshooting Route Redistribution
o    Lesson 6: Lab 5-2 Debrief
o    Lesson 7: Troubleshooting BGP
o    Lesson 8: Lab 5-3 Debrief
o    Lesson 9: Troubleshooting Performance Problems on Routers
o    Lesson 10: Lab 5-4 Debrief
o    Lesson 11: References to Additional Troubleshooting on NAT and DHCP in E-Learning

Module 6: Maintaining and Troubleshooting Network Security Solutions
o    Lesson 1: Troubleshooting Security Features
o    Lesson 2: Lab 6-1 Debrief
o    Lesson 3: Security Features Review
o    Lesson 4: Lab 6-2 Debrief
o    Lesson 5: References to Additional Security Troubleshooting in E-Learning